Therapy FAQs

If you are a new client and would like to make an appointment with a therapist, review our list of therapists, psychologists and psychiatrists to select one. Click on “Book a Session” on the corresponding therapist’s page to call or email for an appointment. New clients must email or call the therapist for their initial appointment.

If you are undecided about which provider to choose, email us and we will guide you in selecting the right fit for you. If you are a returning client, you may log in to your client account on our website under your therapist’s bio page and schedule online.  

Our therapists maintain an individual schedule. Locate your therapist and use our forms to ask them scheduling questions directly.

Each session lasts about 55 minutes, and it is usually most helpful to have one session per week, at least to start with. On average, most clients participate in about 8 sessions. Some problems take longer to address, and some can be dealt with in a brief consultation. Your therapist will discuss with you his/her recommendations for frequency of visits. 

While our therapists are Christians, we whole-heartedly welcome people from all walks of life, beliefs, religious backgrounds or of no religious or spiritual orientation. We don’t discriminate against anyone based on who they are, who they believe to be, their opinions, politics, or anything else for that matter.

Yes. Anything you may talk about in your therapy session will be kept confidential between you and your therapist. We will not disclose any information about you without your written consent. HIPPAA allows for your therapist and other health care providers to communicate with each other. If you need records released, you must sign a “release of Information” form for your therapist to talk about you, your child, or your records to anyone else. 

However, note that there are exceptions to this law:

If you tell us, or we suspect of a child, a dependent adult or an elderly person being abused, we will have to report it to the appropriate authorities. Your therapist, as a health care provider, is a mandatory reporter for the State of Mississippi. 

If you intend to inflict serious bodily harm on yourself or someone else, we are required to notify the police. 

When you pose an imminent danger to yourself or someone else, we are required to break confidentiality and notify the police. 

For minor children, the parent or legal guardian should fill out the paperwork. The general rule is that either parent may consent to the child’s treatment in intact families. Typically, a therapist or counselor may want to get the consent of the other parent or may want to inform the other parent of the treatment, but at other times, such action may not be possible or warranted.

If the minor child’s parents are divorced (marital dissolution) or unwed, the parent(s) who has “legal custody,” is the one who must authorize or consent to treatment of the minor. The legal custodian is generally viewed as the one who has the right and the responsibility to make the decisions related to the health, education and welfare of the child. In some cases, both parents have legal custodianship, in some cases only one parent does. If you are a divorced parent of a minor, you will have to bring your custody agreement authorized and signed by a judge to the first therapy session to demonstrate custodianship. Stated otherwise, the general rule is that either parent with legal custody may authorize or consent to treatment of their minor child unless the court order specifies otherwise. Note, that we have to follow such protocols in the best interest of your child. It can be very disruptive to therapy and to the therapist to be in the middle of a fight between two parents over whether or not treatment was appropriately authorized.

You may appoint a person, other than the parent or legal guardian, to be the financially responsible party and connect their payment information to the child’s account. Example: A grandparent wishes to pay for therapy for a grandchild. In this case, enter the financially responsible party’s credit card information in your paperwork and obtain a consent form from the financially responsible party to upload in your patient portal. 

First therapy sessions can be sometimes highly anticipated and sometimes dreaded. There is a lot that goes into your first meeting with your therapist. You and your therapist will get a feel for each other discuss the problem that brings you to therapy, your goals and expectations.

Upon making your first appointment, your therapist will send you paperwork in an email to fill out via our patient portal. It is important that you fill out our online intake and biographical information forms before your first session since we don’t keep paper copies at our offices. 

The cost of a therapy session depends on several factors such as insurance benefits, allowables, deductibles and what level of training your provider has. If your therapist is in-network with your insurance provider, your fee at the time of your visit may be adjusted to your co-pay or co-insurance amount upon verification of benefits.  Please know that we are not obligated to adjust our fees for insurances we are not in network with. For private pay clients our fees vary between $100 and $300, depending on who your provider is.

You are responsible for paying at the time of your session unless prior arrangements have been made. We accept most major credit cards. You will be asked to keep your credit card information on file in your patient portal for a secure and easy checkout. 

We require at least 24-hours-notice for cancellations. If you miss a session or give less than a 24-hour notice, you will be required to pay the full fee for your missed session. The amount of the full fee varies, depending on who your provider is, between $125 and $175. We cannot bill insurance for late cancellations or no-shows. Enforcing this rule is important for our daily operations and for serving our entire client population fairly and equitably. 

As a courtesy to our clients, we send out text message reminders for appointments. Please note these reminders do not serve as a way to confirm or cancel an appointment. If you need to cancel your appointment, please do so on the patient portal or by reaching out to your therapist via email or phone. 

Yes, we do. While coverage and credentialing may vary, we are in-network providers for BlueCross BlueShield, Aetna, Fox-Everett, Mississippi Physicians Care Network, United Healthcare/ Optum, Tricare Select ( Tricare Certified non-participating provider), Ambetter, Molina and Cigna. Dr. Rogers and Dr. Woodard are in network with Medicare Advantage plans. However, please note, that not all of our providers are in network with each of these insurance companies. To learn more about our insurance policy and how we bill out-of-network insurance, please visit our Insurance Policy.

You can schedule, reschedule, cancel appointments on the patient portal. Your provider is not available to discuss therapy related questions either over the phone or by email. You can send a brief message or upload documents via the patient portal to your therapist. 

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to provide a good faith estimate of expected charges for items and services to individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing, upon request or at the time of scheduling health care items and services.

If you either are not enrolled in a plan or coverage or a Federal health care program, or not seeing to file a claim with your plan or coverage (self-pay individuals), your health care provider at Doxa will provide you with a Good Faith Estimate of the expected charges you may be billed for receiving certain health care services. A Good Faith Estimate must be provided within 3 business days upon request. Information regarding scheduled items and services must be furnished within 1 business day of scheduling of a service and to be provided in 3 business days; and within 3 business days of scheduling an item or service to be provided in at least 10 business days.